Website Help

Here are the most common FAQs we have when people are trying to access their website profile for the first time or to make changes.  If your question is not answered then feel free to Contact Us.

  1. How do I log into my profile for the first time?
  2. How do I renew membership when it is due?
  3. How do I retrieve information for an event I have booked?
  4. How do I change my email address or password?
  5. How do I edit my profile, manage subscriptions, add a photo, change my postal address or phone number?
  6. How do I log my volunteer hours and submit volunteer maintenance reports?
  7. How do I register my End-to-End walk?
  8. Having problems with your Shopping Cart being emptied?
  9. How do I post a notice on the Notice Board and Classifieds?

 

1) How do I log into my profile for the first time?

  1. Before you start make sure that the email we have for you matches the one you use to log in. Contact us if necessary.
  2. At the top right of our website click Log in and then click Forgotten password. Don’t enter an email at this point. A new webpage will load.
  3. Enter your email address and click submit.
  4. Check your emails and open the email from the Bibbulmun Track Foundation with Reset/New password request in the subject heading. Click on the link as instructed. (If this link is not working then open a new web tab, then copy and paste the link into the browser bar).
  5. Enter the new password and reconfirm it, click submit and the new password will be updated.
  6. Use this password to Login to the Bibbulmun Track website.

2) How do I renew membership when it is due?

  1. Log into your profile using your email address and password. Don’t have one?  See How do I log into my profile for the first time? above.
  2. Click on My Account once logged in.
  3. Then click on Renew in a blue or red bar.
  4. Follow the prompts from there to renew your membership.

3) How do I retrieve information for an event I have booked?

  1. Log into our website (top right of our Home page) using your email address and password. Don’t have one?  See How do I log into my profile for the first time? above.
  2. Once logged in, go to the event in the Events Calendar (go to Walk the Track and then click on Events Calendar), and select the event in question.
  3. Scroll down a little and under Attendee Information you will see the details for the event including the downloadable documents and the link to complete the evaluation form after the event.

This means that you can retrieve the information at any time after your booking.

4) How do I change my email address or password?

  1. Log into your profile using your email address and password. Don’t have one?  See How do I log into my profile for the first time? above.
  2. Click on My Account once logged in.
  3. Click on Change email/Password and enter the new and old passwords as prompted.
  4. Click submit.

5) How do I edit my profile, manage subscriptions, add a photo, change my postal address or phone number?

  1. Log into your profile using your email address and password. Don’t have one?  See How do I log into my profile for the first time? above.
  2. Click on My Account once logged in.
  3. Click on Edit Profile and make the changes.
  4. Click submit.

6) How do I log my volunteer hours and submit volunteer maintenance reports?

  1. Log into your profile using your email address and password. Don’t have one?  See How do I log into my profile for the first time? above.
  2. Click on Volunteer Website at the top of the page once logged in.
  3. A new tab will open and from there you can log your hours or click on Track or Campsite Reporting to lodged a maintenance report.

7) How do I register my End-to-End walk?

  1. Please visit the End-to-end registration page for details.

8) Having problems with your Shopping Cart being emptied?

We've found that some users are having problems with the Cart being emptied when attempting to Checkout. One potential solution is to delete your browser cookies. This is a different process for each of the major web browsers:

We also recommend that once you have deleted the cookies, you quit your browser, start it up again and attempt the booking and checkout process again.

How do I post a notice on the Notice Board and Classifieds?

If you are a Foundation member, please log in, go to the Notice Board & Classifieds page (under News) and then click on the Post a classified button on the right and follow the prompts. You can place a maximum of three separate adverts at any time. Each advert can contain multiple items. As a member, the advert must be for yourself or for items that you own or wish to purchase. Items posted on behalf of other people will not be approved.

If you are not a member adverts are $5 each per three months. To place an advert, please contact us your text and call us to arrange payment.